Transport regulations

Rules of air service

General Provisions

Chapter 1
1. These Transportation Regulations (hereinafter referred to as the Regulations) have been approved on the grounds of Clause 4 of FAR-82 and constitute an integral part of the air transportation contract.
2. As a common rule, the fare bundles, rules and Charges applicable at the time of purchase of the air services shall apply to the air transportation contract, and in the case of payable Baggage, such fares, rules and Charges shall be valid as of the day of such Baggage for flight.
3. The application of fare bundles for the transportation of Customers and Baggage, as well as the collection of Charges shall be carried out in accordance with Airline’s fare bundle application rules.
4. FAR-82 shall apply to the terms and conditions of the Air Transportation Contract that are not governed by the Regulations.
5. Capitalized terms and abbreviations in the Regulations shall be used as defined in Appendix 1 to the Regulations.

Customer and Baggage Air Transportation Booking

Chapter 2
1. For questions related to the Booking, you may contact the Call Center (calls are chargeable) or at ticket offices of the Authorized Agents of the Airline.
2. Booking can be made no later than the end of check-in for the flight at the airport using the following methods:
  - through the Call Center (calls are chargeable);
  - on the Airline Website;
  - at the ticket offices of Authorized Agents of the Airline.
  When making a Booking, the Customer shall read the Regulations with the Regulations, including Appendix 3. Rules for Transportation of Liquids and Other Types of Dangerous Baggage.
3. The details of the Identity Document presented by the Customer upon check-in for the flight shall match the details of the Customer's document specified during the Booking. If incorrect data is indicated or if the Customer intends to present any other Identity Document during check-in for a flight, the Customer shall change the data:
  - through the Call Center (calls are chargeable) – no later than 4 hours before the flight departure time; or
  - at ticket offices of the Authorized Agents of the Airline – no later than the closing of check-in for the flight.
  Transportation of the Customer without changing the data of the Identity Document shall be prohibited.
4. For changing the data of the Identity Document, the Customer shall be charged a fine as per the stipulated rates, except for cases when the change of data occurred in the manner prescribed by law.
5. It shall be prohibited to change (inter alia, make a number of consecutive changes to) the data of the Identity Document, if such a change entails the replacement of the Customer in the originally purchased Ticket.
6. When purchasing a Ticket, disabled Customers and other physically impaired persons shall notify the Airline about their disability, as well as about the characteristics of individual transportation aids (when used) in any of the following ways:
  - when Booking on the Airline Website;
  - through the Call Center (calls are chargeable);
  - via Feedback Form.

Rights under the contract of carriage by air

Chapter 3
1. Only the Customer named on the Contract of Carriage may cancel their flight. If a refund is applicable upon cancellation, it will be issued to the same payment method used for the original ticket purchase.
2. In the event that the fare under the Contract of Carriage was paid by a third party on behalf of the Customer, any refund due to the Customer's cancellation will be issued to that third party. To receive the refund, the third party must present a valid identification document and the document proving payment for the transportation.

Execution of the Customer Air Transportation Contract (Ticket)

Chapter 4
1. The execution of the Customer Air Transportation Contract shall be certified by the Itinerary Receipt.
2. Upon the Customer's request, the Airline may amend the terms of the Air Transportation Contract, unless otherwise provided for by the Airline's fare bundle application rules. Changes may be made before the closing of check-in for the flight. For making changes, a fine shall be charged in the manner prescribed by the Airline's fare bundle application rules.

Fare Bundles, Taxes, Fees and Charges

Chapter 5
1. All fare bundles and Charges used are duly registered and published in open access on the Airline Website.

Rendering of Services

Chapter 6
1. Making changes to the Booking, including payment for the Baggage (if applicable), selecting a seat in the aircraft cabin and adding other additional services, shall be possible:
  - no later than 4 hours before the flight departure time – through the Call Center (calls are chargeable);
  - no later than 1 hour before the flight departure time – through the Online Check-In», «Booking Management» and «Personal Account sections» on the Airline Website
  - before the closing of check-in for the flight – at ticket offices of the Authorized Agents of the Airline at the airport.
2. A specific seat in the aircraft cabin shall be assigned to the Customer during the Booking or check-in for a flight. The seat backs do not recline.
3. Changing the seat on board the aircraft at the initiative of the Customer shall be possible for an additional fee before the closing of check-in for a flight*.
4. Unauthorized change of seats on board the aircraft shall be prohibited. During the flight, the Customer shall stay at the designated seat specified in the boarding pass.
5. For flight safety reasons, the crew members of the Airline may change the seating of Customers in the aircraft cabin at any time, inter alia, if the condition of the Customer occupying a seat near the emergency exit does not allow for the evacuation of Customers and crew members from the aircraft in emergency situations.
6. For flight safety reasons, the following categories of Customers may not be seated as follows:
  - A, B, C in row 1 – Customers under 2 years old;
  - A, B, C, D, E, F in row 15 – Customers under 18;
  - A, B, C, D, E, F in row 16 – Customers under 18,
  as well as:
  - Customers who require assistance during a flight, boarding or disembarking from an aircraft;
  - Customers using limb immobilization devices (casts, orthoses, splints, bandages, or similar devices) or cervical spine immobilization devices (cervical collars/orthoses) that restrict limb mobility and functionality;
  - pregnant women;
  - unaccompanied children;
  - Customers who are denied entry into the country by the carrier or state authorities, or denied further transportation at the point of transit, as well as deported Customers (regardless of the presence of accompanying persons);
  - Customers who require an extension strap or who are unable to freely lower the armrest while sitting in their chair;
  - Customers carrying animals in the aircraft cabin (this category of Customers may neither take seats D and E in row 2);
  - Customers who do not speak Russian or English.
7. The Airline does not provide meals and hot drinks on board the aircraft during the flight. The Client is entitled to use meal ordering and delivery services either on board the aircraft (the "In-Flight Food" service). These services are not available on all flights. For more details, please follow the provided link.
8. Customers shall be prohibited from drinking alcoholic beverages on board the aircraft. It is allowed to bring hot drinks on board the aircraft only in a heat-resistant glass with a lid.
9. Unaccompanied children aged between two and twelve years may be carried under the carrier's supervision only after the parents, adoptive parents, legal guardians, or custodians have completed a written application for the carriage of an unaccompanied child, in accordance with the carrier's regulations. Upon the request of the parents, adoptive parents, legal guardians, or custodians, transportation under the carrier's supervision may be extended to children under eighteen years of age.
  
  *On board the aircraft, the Customer may use the additional On-Board Seat Selection service. Customers may familiarize themselves with the procedure for the provision and cost of the service by contacting the crew members of the Airline after boarding the aircraft and before departure.

Check-in and Boarding

Chapter 7
1. Airport check-in opens no later than 2 hours before your scheduled flight departure time and closes 40 minutes before your scheduled flight departure time.
  
  At the airports of Istanbul (Turkey), Dubai and Abu Dhabi (UAE), check-in ends 60 minutes before your scheduled flight departure time.
  
  Detailed information about the commencement and closing of check-in is available on the Airline Website in the Check-In at the Airport section».
2. Online Check-In.
  1. For customers who have selected seats under the "Maximum" and "Advantageous" fares, the "Seat Selection" service includes online check-in with seat selection (hereinafter referred to as Online Check-in).
  2. Online check-in shall commence 24 hours and end no later than 2 hours before the flight departure time indicated on the Ticket. The closing time for online check-in depends on the airport of departure.
    
    The Customer may find detailed information on the online check-in closing time on the Airline Website in the Online Check-in section».
  3. Except for the cases specified in Clause 7.2.4 of the Regulations, after completing the online check-in, the Customer shall print out the boarding pass in advance and present it at the airport. At Antalya, Gyumri, Osh and Tashkent airports, printing of your boarding pass is required at the check-in desk.
  4. The Customer may opt not to print the boarding pass and instead present the boarding pass on a mobile device when departing from the following cities:
    - Moscow (Vnukovo) - domestic and international flights;
    - Moscow (Sheremetyevo), St. Petersburg, Sochi, Barnaul, Cheboksary, Chelyabinsk, Ekaterinburg, Kazan, Kaliningrad, Kirov, Krasnoyarsk, Mineralnye Vody, Nizhnekamsk, Novosibirsk, Omsk, Perm, Samara, Saratov, Surgut, Tyumen, Ufa, Ulyanovsk, Volgograd – for domestic flights (airports of departure and arrival are located in the Russian Federation);
    - Alanya (Gazipasa), Istanbul, Minsk – for all flights.
    PLEASE NOTE! If you are using an electronic boarding pass, you shall show it when you board the aircraft. Be sure to save your electronic boarding pass on your mobile device.
  5. In order to carry Baggage, the Customer who has completed online check-in shall apply to the Drop-Off before the closing of check-in for the flight.
  6. Online check-in shall not be available for the following categories of Customers:
    - Unaccompanied children;
    - Customers transporting animals;
    - Customers who have booked the Extra Seat service;
    - Disabled and physically impaired Customers.
  7. Online check-in is not available for some flights (destinations). Customer may familiarize themselves with the list of flights on the Airline Website in the Online Check-In section».
3. Unaccompanied minors may only be checked in for a flight at the check-in desk at the airport of departure.
4. Customers who have purchased an Extra Seat Superior Comfort service shall get a boarding pass for an extra seat at the check-in desk at the airport of departure before the closing of check-in for the flight, otherwise the Airline will not be able to provide the service.
5. Boarding for the flight shall close strictly 25 minutes before the flight departure time specified in the Ticket (20 minutes before the flight departure time from Moscow (Vnukovo and Sheremetyevo) and Sochi).
6. The responsibility for the timely completion of pre-flight formalities and the availability of all necessary entry, exit, medical, veterinary and other documents required by the legislation of the country of entry and/or exit, including Identity Documents, shall be borne by the Customer.
7. A Customer who is late for check-in or boarding shall not be allowed to board the flight.
8. If a Customer is late for check-in or boarding at any point (segment) of the itinerary and wishes to keep the return or subsequent segments of the itinerary, the Customer must notify the Carrier at the airport (representative office) or by contacting the Call Center (call is chargeable) of their intention to continue the carriage on the subsequent segments of the itinerary no later than two hours after the departure of the flight they did not take, and before check-in closes for the next flight on the itinerary, provided that the time from the departure of the flight the Customer did not take until the departure of the next flight on the itinerary is at least 24 hours.
  
  In case of a voluntary refusal by the Customer of air carriage on one segment and an intention to continue carriage on the subsequent segments of the itinerary, the Customer may notify the Carrier of the need to keep the subsequent segments, including via the feedback form, if more than 72 hours remain until the departure of the flight the Customer intends to refuse.
  
  If the Customer has not notified the Carrier of the refusal of air carriage on this segment and their intention to continue carriage on the subsequent segments of the itinerary in accordance with the procedure set forth in this clause (including in case of late notification), the fare paid for the air carriage will not be refunded to the Customer.

Customer Air Transportation Contract Termination and Refund

Chapter 8
1. A Customer may refuse transportation in the manner and cases provided for in Paragraphs 226-229, 230.1 of FAR-82.
2. Termination of the Contract of Carriage Due to Illness or Death
  1. In the event of an involuntary cancellation due to the illness of the Customer or a member of their family (spouse, parents, and children, including adoptive parents and adopted children) or a close relative (grandparents, grandchildren, full-blood and half-blood siblings) travelling with the Customer on the same flight, the Customer must provide a medical certificate confirming the illness on the date of the scheduled departure stated on the ticket.
  2. The results of laboratory studies and other medical tests without the interpretation of a physician shall not be considered as evidence of the forced refusal.
  3. The medical documents referred to in paragraph 8.2.1 of the Rules must contain the following:
    
    (1) clear and legible name of the medical institution that issued the document (with a stamp or on the medical institution's letterhead, if available);
    (2) details of the medical institution;
    (3) position and surname of the person who issued the document;
    (4) electronic digital signature of the person who issued the document (if available);
    (5) seal of the medical institution;
    (6) date of issue.
  4. Only medical documents issued in Russia or foreign medical documents with a notarized translation into Russian will be accepted for review.
  5. In the event of an involuntary cancellation due to the death of a family member (spouse, parents, and children, including adoptive parents and adopted children) or a close relative (grandparents, grandchildren, full-blood and half-blood siblings) of the Customer, the following documents shall be required to process a refund for the transportation:
    
    (1) a death certificate confirming that the death occurred on the date of the flight or within 5 days prior to the flight date;
    (2) a death certificate issued on the flight date or within 5 days prior to the flight date, confirming the death of a relative who had been reported missing.
  6. Documents confirming family or close relative status include: a birth certificate, a marriage certificate, a name change certificate, a court decision, and other documents established by the applicable law.
  7. The Customer must submit medical and other documents to the Airline via the feedback form as electronic copies, or send the originals by registered mail to the Airline's postal address: Pobeda Airlines LLC, bld. 1, 6A, 22nd km of Kievskoye Hwy, intra-city territory Solntsevo Municipal District, Moscow, 108811, Russia.
  8. If the Customer submits medical and other documents to the Airline as electronic copies via the feedback form, the Airline reserves the right to request that the original documents be sent by registered mail to the Airline's postal address.
3. Termination of the Air Transportation Contract in Case of Partial Mobilization
  1. For refund, the Customer shall personally contact the place where the Ticket was purchased and present any of the following documents confirming the right to terminate the air transportation contract and receive a refund:
    - the conscription notice (the form of the notice was approved by Decree of the Government of the Russian Federation No. 663 of November 11, 2006 “On Approval of the Regulations on Conscription of Nationals of the Russian Federation for Military Service”) with documents confirming that the national is registered with military authorities;
    - the mobilization order and military ID with marks on the issuance of a mobilization order;
    - documents (in free form) confirming that the military commissariat or the federal executive authority that has a reserve prohibited the national to leave the place of residence, with documents confirming that such national is registered with military authorities;
    - certificate of participation in the Special Military Operation from the Unified Portal of State and Municipal Services (Gosuslugi)
  2. Upon presentation by the Customer of other documents other than those specified in Clause 8.3.2 of the Regulations, the decision on the refund will be made on a case by case basis upon consideration thereof.
  3. If a national conscripted during partial mobilization has departed to the place of service and is unable to personally apply for a refund, a third party may apply for a refund upon presentation of the above documents or copies thereof, as well as a power of attorney*** to receive funds according to the customer's transportation document.
4. The Customer may refuse transportation within the following terms:
5. The funds paid for the transportation shall be refunded in accordance with Paragraphs 231-240 of FAR-82, and in accordance with the Airline's fare bundle application rules in the part not regulated by these Paragraphs.
6. The refund shall be made in the same way as the funds were paid.
7. If the voluntary change of the Transportation Agreement requested by the Customer is not allowed by the fare bundle application rules, the Air Transportation Contract shall be terminated in accordance with the procedure stipulated for the Customer’s voluntary cancellation of transportation (Paragraph 229 of FAR-82).
8. The Customer is entitled to a refund under the Air Carriage Contract in case of forced refusal of carriage by the Customer due to illness of the Customer or a member of his/her family or a close relative traveling together with him/her on the aircraft, or death of a member of the Customer's family or a close relative, provided that the aircompany is notified of this before check-in closure for the flight specified on the Ticket.
9. To receive a refund, a Customer shall fill out a Refund Notification. Refund Notifications shall be accepted within 90 days from the flight departure date indicated in the Ticket.
10. A customer has the right to cancel purchased additional services no later than 48 hours before the scheduled flight check-in closing time by contacting the original point of service purchase. In this case, the amount paid by the Customer for such services will be refunded using the same method of payment that was used for the purchase. If the Customer cancels the optional services less than 48 hours before the scheduled check-in closing time, the amount paid is non-refundable.

***In accordance with Article 53 of the Civil Procedure Code of the Russian Federation, powers of attorney issued by individuals may be certified by a notary public or by the commander (chief) of the relevant military unit, formation, or institution.

Hand Baggage and Checked Baggage

Chapter 9
1. Hand Baggage Rules:
  1. The following items are allowed in the aircraft cabin free of charge:
    
    1) One piece of hand baggage with maximum dimensions of 15 (fifteen) x 36 (thirty-six) x 30 (thirty) centimeters (hereinafter – the free hand baggage allowance);
    
    2) A backpack with maximum dimensions of 12 (twelve) x 36 (thirty-six) x 30 (thirty) centimeters, or a ladies' handbag, or a briefcase* containing personal items.
    
    The items listed in clauses 1) and 2) may be replaced by the Customer with one or several items that, in total, fit into the Airline's sizer gauge measuring 36x30x27 cm, installed near the check-in counters at the airport and/or in the boarding gate area. The sizer lid must close easily with the items inside without applying any pressure.
    
    In addition to the items listed above, the following may be carried in the aircraft cabin free of charge:
    * They are not permitted in the aircraft cabin if they are not small in size and cannot be stowed in the hand baggage storage areas without infringing on the rights of other Customers or compromising safety requirements.
    
    ** Upon request by a representative of the Airline and/or the Authorized Agent of the Airline, the Customer must demonstrate the contents of the garment bag. Carrying any items in the garment bag other than one suit is permitted as Checked Baggage subject to payment according to the Airline's applicable tariffs.
    
    *** Child carrying devices (such as a carry-cot, child restraint systems for children under 2 years, and strollers) are permitted in the aircraft cabin, provided they can be safely stowed in the approved hand baggage storage areas.
2. In accordance with the aircraft manufacturer's recommendations, large items that cannot be stowed in the hand baggage storage areas without infringing on the rights of other Customers or compromising safety requirements are not permitted in the aircraft cabin, except for a baby bassinet (when traveling with an infant), crutches, a cane, walkers, a rollator, or a folding wheelchair (if used by the Customer).
3. The free hand baggage allowance stipulated in clause 9.1 of the Rules is not provided for children under 2 years of age traveling without a separate seat.
4. Hand baggage whose dimensions do not meet the requirements for safe stowage (clauses 9.1 – 9.2 of the Rules) must be transported as Checked Baggage upon payment of the Fee stipulated by the terms and conditions of the fare applied.
5. Hand baggage XL:
  1. This is a paid service and is paid for according to established rates.
  2. The "Hand baggage XL" service entitles the customer to carry one additional piece of hand baggage with dimensions not exceeding 55x40x25 cm and with no weight restriction, provided its weight allows for safe stowage in the aircraft cabin.
  3. The total number of "Hand baggage XL" services available for purchase on a flight may be limited. Each customer may purchase only one such service per flight.
  4. A refund for the service is provided in accordance with the rules of the fare used for the flight ticket.
  5. The service is provided exclusively to the customer in whose name it was booked.
  6. The service must be booked separately for each flight segment.
  7. If the "Hand baggage XL" service is purchased at the check-in counter, a corresponding remark must be added to the customer's boarding pass.
  8. The airline reserves the right to restrict the use of this service at any time for operational reasons.
6. Baggage allowance:
  1. There is no free Baggage allowance for Bookings made under the Basic fare bundle.
  2. For Bookings made under the Advantageous and Maximum fare bundles, a free Baggage allowance shall be provided in accordance with the fare bundle application conditions.
  3. For tickets that do not provide for the free Baggage allowance, the transportation of Checked Baggage shall be subject to the payment of a Charge under the applicable fare bundles.
7. Baggage and Excess Baggage charges shall be levied for each piece of Baggage accepted for transportation.
8. The cost and procedure for payment for the transportation of Baggage and Excess Baggage are set out in Appendix 5 to the Regulations.
9. The rules and conditions for the transportation, delivery and receipt of Baggage and hand baggage are defined in Appendix 2 to the Regulations.
10. The rules for the transportation of liquids and other types of dangerous Baggage are set out in Appendix 3 to the Regulations.
  
  ****Shall not allowed in the aircraft cabin, if the same are not small-sized and may not be placed in the hand baggage storage rack without prejudice to the rights of other Customers or safety requirements.
  
  *****At the request of the representative of the Airline and/or the Authorized Agent of the Airline, the Customer shall demonstrate the contents of the garment carrier. Transportation of items other than one suit in a garment carrier shall be allowed as Checked Baggage, subject to payment at the stipulated rates.
  
  ******A baby bassinet, restraint systems (devices) for children under 2 years of age, a baby stroller and other devices shall be allowed to be carried in the aircraft cabin if the dimensions thereof allow them to be safely placed in hand baggage.

On-Board Customer Service

Chapter 10
1. The aircompany, when servicing Customers on board the aircraft shall:
  1. provides adjacent seats to a child (children) under the age of 12 and the Customer accompanying him/her (them):
    
    - At check-in, a child (children) under the age of 12 and one Customer accompanying him/her (them) shall be provided with adjacent seats in the same row, free of charge for the seat selection service, subject to flight safety requirements and taking into account the limitations set forth in Sections 6.5 and 6.6 of the Carriage Rules. Customers are granted the right to choose the adult who will accompany their child in the case of transportation of children with more than one adult customer;
    
    - When there are more than two children under 12 years old and one accompanying adult, seating the adult customer across the aisle next to two children or in the nearest row (one behind the other) is permitted;
    
    - if a Customer travelling with a child (children) under the age of twelve enters into a contract of carriage after check-in for the flight has commenced and there are no adjacent seats available at the time of check-in for the Customer travelling with the child (children) under the age of twelve, the Airline shall provide the Customer and the accompanying child (children) under the age of twelve with other available passenger seats.
    
    - If seats differing from the seating options specified in clause 10.1.1. of the Conditions have been pre-purchased, but comply with flight safety requirements and do not contradict the seating restrictions in emergency exit rows established by the airline, Customer seat changes will not be made. Purchasing seats differing from the seating options specified in clause 10.1.1. of the Conditions means the Customer agrees to be seated strictly according to the purchased seats.
    
    * Seats must not be separated by an aisle
  2. the airline takes all possible measures to seat an adult customer together with the minor customer(s) aged 12 to 18 years accompanying him/her on board the aircraft.
  3. inform Customers about the flight conditions and the Rules of Conduct for Customers on board the aircraft (Appendix 4 to the Regulations), as well as about the locations of the main and emergency exits, about the conditions for leaving the aircraft in emergency situations, about the locations of personal protective equipment and inflatable ladders in the aircraft cabin.
2. on board the aircraft, Customers shall be provided with drinking water (hot water, if the Customer has their own commuter cup) and, if necessary, first aid.

Rendering of Additional Services

Chapter 11
1. In the case of provision of additional services to Customers, that are not specified in Chapter 6 of the Regulations and in the fare bundle application rules, the Airline shall act solely as a third-party agent. It is the third party that provides such services.
2. In the case of provision of additional services by a third party, the Airline will issue a travel document/voucher for third-party transportation or services other than air transportation (for example, for Hotel Booking or car rental).
3. Other conditions may apply if the Airline provides the Customer with ground transportation services. Information on such conditions may be provided upon request.

Filing of Claims

Chapter 12
1. Any claim submitted to the Airline shall be made in writing and sent to: 108811, Russian Federation, Moscow, Solntsevo intra-city municipal district, Kievskoye shosse, 22nd km, 6A/1.
2. The Airline shall not consider claims submitted by phone or e-mail.
3. If the Customer, who has an identification Baggage tag, does not make any claims when receiving the Checked Baggage, this will be sufficient proof that the Baggage has been delivered in proper condition and in accordance with the Air Transportation Contract, unless the Customer proves otherwise.
  
  If it is impossible to file a claim pertaining to the receipt of Baggage in case of violation of the Air Transportation Contract at the airport, the Customer may file a claim to the Airline at the following address: 108811, Russian Federation, Moscow, Solntsevo intra-city municipal district, Kievskoye shosse, 22nd km, 6A/1.

Transportation Security Requirements

Chapter 13
1. In accordance with the transportation security requirements, Customers shall be prohibited to:
  1. enter (drive through) transport security zones outside checkpoints or in violation of the pass conditions;
  2. be carried under forged (false) and/or invalid travel, transportation and/or identity documents;
  3. carry items and/or substances that are prohibited or restricted in the transport security zone and the free access zone of an airport or aircraft, as well as prohibited or restricted items and substances;
  4. commit acts of unlawful interference with the airport and the aircraft, as well as other acts leading to damage to the devices and equipment of the airport and the aircraft or the use thereof for non-functional purposes, entailing human casualties, material damage or the treat thereof.
  5. The procedure for undergoing screening in accordance with the rules for conducting screening, additional screening, re-screening, observation and/or interview for the purposes of ensuring transport security shall be regulated in accordance with Part 13 of Article 12.2 of Federal Law No. 16-FZ of February 9, 2007 "On Transport Security".

Transportation of Special-Category Customers

Chapter 14
1. Transportation of pregnant women
  1. Pregnant women are not allowed to fly from the 36th week of pregnancy, and from the 32nd week in case of multifetal pregnancy. Women from the 28th week of pregnancy shall be allowed on flights ONLY upon presentation of a medical document specified in Clause 14.1.2 of the Regulations, as well as a guarantee obligation filled in during the check-in process.
  2. The medical document (certificate, opinion, etc.) shall indicate the term of pregnancy, the number of fetuses and the expected date of delivery, as well as information about the absence of contraindications for the flight.
    
    The medical document shall be issued by a competent medical institution where the pregnant woman is followed up no earlier than 7 days before the transportation commencement.
    
    The medical document shall be provided as an original and shall contain the details specified in Clause 8.2.6 of the Regulations.
  3. The Airline shall not be responsible for possible adverse consequences for a pregnant woman and/or fetus, deterioration of their health during and after transportation, including premature birth.
  4. In accordance with the recommendations of the World Health Organization, the preferred age for transporting children by air is from 7 days.
2. Transportation of Persons Denied Entry to the Destination or Transit Point
  1. The Airline shall not be liable for the denial of entry/exit into/from the country to the Customer.
  2. The Customer shall, at the request of the Airline or government authorities, return to the point of departure or other destination, assuming unhindered entry, due to the refusal of the country to accept this Customer, regardless of whether this country is the destination or transit point.
  3. At the request of the Airline, the Customer who was been denied entry into the country shall compensate the expenses of the Airline pertaining to the transportation of such Customer.
  4. Deported (expelled) persons and persons in custody/escorted shall be accepted for transportation only on flights without intermediate landings.
3. Transportation of Disabled Customers and Other Physically Impaired Persons
  1. In accordance with Article 106.1 of the Air Code of the Russian Federation, disability and the presence of any physical impairment may not constitute grounds for requiring documents confirming the health status of such Customers in connection with their disability or dysfunction. All services shall be provided to a Customer only on the basis of their request, and may not be imposed.
  2. Unless a Customer from among the disabled and other physically impaired did not notify the Airline about their impairments in the manner prescribed by Clause 2.6 of the Regulations, the Airline will not be able to guarantee the provision of the required conditions for air transportation.
  3. At the airport, the airport operator, that has a certificate for carrying out airport activities to provide customer service, shall provide the following services to the Customer from among the disabled and other physically impaired persons:
    - escort and assistance when moving around the airport (including at the places of boarding and disembarking from the vehicle), passenger and Baggage check-in for air transportation, pre-flight and post-flight inspections, border and customs control at the airport, boarding and disembarking from the aircraft, Baggage collection upon aircraft arrival;
    - provision of special mobility aids (including wheelchairs), allowing the movement of disabled Customers and other physically impaired persons around the airport;
    - duplication of sound and visual information provided at the airport and necessary for familiarization of disabled Customers and other physically impaired persons;
    - ensuring boarding and disembarking from an aircraft, including using a special lifting device (ambulift) that is not able to move independently for a disabled Customer and other physically impaired persons;
    - provision of a wheelchair for temporary use to a disabled Customer and other physically impaired persons who are unable to move independently in the event of a delay in delivery to the destination airport or the airport of intermediate landing of a special mobility aid belonging to a disabled Customer and other physically impaired persons, or loss or damage of such means during air transportation.
    - Assistance with walking guide dogs for Customers with visual impairments.
  4. For the provision of escort services and/or assistance in moving around the airport and/or the provision of special means for movement and boarding the aircraft, Customers from among the disabled and other physically impaired persons are recommended to arrive at the check-in desk no later than 120 minutes before the check-in closing time.
  5. A disabled or other physically impaired Customer using a wheelchair shall be entitled a FOC transportation thereof, in excess of the free Baggage allowance. Free transportation of a second (including replacement) wheelchair is not allowed.
  6. An electric wheelchair shall be checked-in for transportation only as Checked Baggage at the check-in desk in the manner prescribed by Appendix 3 to the Regulations.
4. On flights of the Airline, the carriage of detained persons by officers of the Ministry of Internal Affairs, the FSB, and court bailiffs is permitted subject to the simultaneous compliance with the following conditions:
  1. carriage of weapons in the aircraft cabin is not permitted;
  2. carriage with or without handcuffs is permitted;
  3. in the absence of the detained person’s passport, a temporary identity document must be presented to the carrier, including when the detained person is a foreign national.;
  4. independent purchase of tickets and booking of three adjacent seats in row 32 (if seats in row 32 have been purchased by other customers, seats in the row nearest to the tail section may be purchased);
  5. independent purchase of the service «Carriage of Weapons» (if the accompanying persons have weapons).

General provisions Customer and Baggage Air Transportation Booking Right of Claim under Air Transportation Contract Execution of the Customer Air Transportation Contract (Ticket)Fare Bundles, Taxes, Fees and Charges Rendering of Services Check-in and Boarding Customer Air Transportation Contract Termination and Refund Hand Baggage and Checked Baggage On-Board Customer Service Rendering of Additional Services Filing of Claims Transportation Security Requirements Transportation of Special-Category Customers

Other sections:

Hand luggage and baggage Payment methods Check-in Fares and conditions Ticket refund and change Travelling with children Customers with disabilities For foreign citizens and stateless persons