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Check-in

Check-in

You can check-in for your flight via two methods: online or at the airport. Please arrive at the airport in advance and read the hand baggage and baggage regulations carefully. A customer who is late for check-in or boarding is not allowed on the flight.

 

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To save time on pre-flight formalities at the airport, online check-in on our website.

Begins:

  • 24 hours before the scheduled flight departure

Ends (before the scheduled flight departure):

  • 2 hours — most airports
  • 2 hours 30 minutes — Dalaman, Kazan
  • 2 hours 40 minutes — Murmansk
  • 3 hours — Moscow (Sheremetyevo), Yekaterinburg, Krasnoyarsk, Nalchik, Novosibirsk, Osh, Samara, St. Petersburg, Saratov, Sochi, Stavropol (international flights), Tashkent, Istanbul
  • 4 hours — Moscow (Vnukovo) and Alanya

Boarding:

  • ends 25 minutes before the scheduled flight departure
  • ends 20 minutes before the scheduled flight departure from Moscow (Vnukovo and Sheremetyevo) and Sochi

If you are flying with baggage and have checked in online, you need to contact the baggage check-in desk (Drop-Off) no later than the end of check-in for the flight.

After online checkin-in you must print out your boarding pass and take it with you to the airport.

At Antalya, Gyumri, Osh and Tashkent airports, printing of your boarding pass is required at the check-in desk.

You can skip printing your boarding pass and show it on your mobile device when departing from the cities:

  • Moscow (Vnukovo) - domestic and international flights
  • Moscow (Sheremetyevo), St. Petersburg, Sochi, Barnaul, Cheboksary, Chelyabinsk, Ekaterinburg, Kazan, Kaliningrad, Kirov, Krasnodar, Krasnoyarsk, Mineralnye Vody, Nalchik, Nizhnekamsk, Novosibirsk, Omsk, Perm, Samara, Saratov, Surgut, Tyumen, Ufa, Ulyanovsk, Volgograd - domestic flights only
  • Alanya, Minsk, Istanbul

IMPORTANT! If using an electronic boarding pass, you must save it on your mobile device prior to boarding.

Online check-in is not available for:

  • unaccompanied children
  • customers with pets
  • customers with the "Extra seat" service
  • customers with disabilities
  • customers with weapons
  • flights to/from Dubai and Abu Dhabi, except flights from Moscow (Vnukovo)
Other sections:
Hand luggage and baggagePayment methodsTransport regulationsFares and conditionsTicket refund and changeTravelling with childrenCustomers with disabilitiesFor foreign citizens and stateless persons