Customers with disabilities

<div><a href="/information/disabilities#kreslo" rel="noopener noreferrer" target="_blank" class="btn">Rules for the carriage of wheelchairs</a></div>
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<div><a href="/information/disabilities#rassadka" rel="noopener noreferrer" target="_blank" class="btn">Rules of seating in the cabin</a></div>
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<div><a href="/information/disabilities/accordion/aeroport#aeroport" rel="noopener noreferrer" target="_blank" class="btn">Airport services</a></div>
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<div><a href="/information/disabilities#povodyr" rel="noopener noreferrer" target="_blank" class="btn">Guide dog</a></div>
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<div><input id="soprovozhdenie" type="checkbox"> <label for="soprovozhdenie">Registration of the service Escort</label>
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<p>If a customer with disabilities requires special conditions of transportation (assistance in moving/provision of special means of transportation), then the customer can arrange the service "Escort" for free:</p>
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<li>when booking a ticket on the website &ndash; at the stage of entering customer data, you can add an appropriate option to each customer. If you choose a wheelchair, you can specify what kind of escort is needed: to the ramp, to the entrance to the plane, to the seat in the cabin;</li>
<li>via <a href="/information/contacts">Call center</a></li>
<li>via the form below (no later than 48 hours before the scheduled flight departure)</li>
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<p>To provide the service, we recommend arriving at the reception no later than 2 hours before the end of registration.</p>
<p>Please note: the airline does not carry out the transportation of customers on a stretcher.</p>
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<div><input id="medicinskogo-oborudovaniya" type="checkbox"> <label for="medicinskogo-oborudovaniya">Transportation of medical equipment</label>
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<p>Transportation of medical equipment in the cabin of the Pobeda airlines requires prior approval no later than 72 hours before the scheduled flight departure via the form below.</p>
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<h4 class="card-title"><strong class="font-weight-bold">As part of the medical equipment necessary for the life support of the customer during the flight, the following are accepted:</strong></h4>
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<li>infusomat</li>
<li>portable ventilator</li>
<li>ambu-bag</li>
<li>heart monitor with sensors</li>
<li>a medical bag with materials for emergency care, including masks, harnesses, tubes, drugs (adrenaline, euphyllin, hormones, etc.)</li>
<li>defibrillator</li>
<li>oxygen cushion</li>
<li>a cylinder with gaseous oxygen or air weighing (gross) not more than 5 kg</li>
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<h4 class="card-title"><strong class="font-weight-bold">Not allowed for transportation:</strong></h4>
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<li>portable medical electronic devices containing batteries whose specific power exceeds 160 wh</li>
<li>spare batteries for portable medical electronic devices with a specific power exceeding 160 wh</li>
<li>devices containing liquid oxygen</li>
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<div><input id="pierievozka-kriesiel-koliasok" type="checkbox"> <label for="pierievozka-kriesiel-koliasok">Wheelchair Transportation</label>
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<p>Wheelchairs are transported in the baggage compartment of the aircraft and require prior approval no later than 72 hours before the scheduled departure of the flight using the form below.</p>
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Fares and baggage

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Feedback - Customers with disabilities